Your Rights

The Australian Charter of Healthcare Rights

Australian Charter of Healthcare Rights (second edition) applies to all consumers receiving health care. It was released in July 2019.

Australian Charter of Healthcare Rights says I have a right to:

  • Access
  • Safety
  • Respect
  • Partnership
  • Information
  • Privacy
  • Give Feedback

You can read more about the Australian Charter of Healthcare Rights at https://www.safetyandquality.gov.au, including translations into 19 languages, Auslan, Braille and Easy English.


Charter of Aged Care Rights

There’s also a Charter of Aged Care Rights, which applies to consumers receiving Australian Government funded aged care. This charter came into effect in July 2019.

The Charter of Aged Care Rights says I have the right to:

     1. safe and high quality care and services
     2. be treated with dignity and respect
     3. have my identity, culture and diversity valued and supported
     4. live without abuse and neglect
     5. be informed about my care and services in a way I understand
     6. access all information about myself, including information about my rights, care and services
     7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
     8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
     9. my independence
     10. be listened to and understood
     11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
     12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
     13. personal privacy and to have my personal information protected
     14. exercise my rights without it adversely affecting the way I am treated

You can read more about the Charter of Aged Care Rights at https://agedcare.health.gov.au, including translations into 18 other languages.

If you would like to know more, simply contact us on 03 5623 0611 or info@wghg.com.au