Feedback

Bass Coast Health values your feedback and would like to hear ‘Your story’.

If you have had a good experience, take the chance to thank those that have helped you. Everyone likes to know they are doing a good job.

If there were things that you didn’t like or something that you feel could be improved, let us know so we are aware of it and can improve the experience for everybody, because WE CARE at Bass Coast Health.

 

How to tell ‘Your Story’

You can tell us your story by going to https://www.patientopinion.org.au/youropinion or by completing the form below.

Patient Opinion is an open and transparent online interactive website where you can tell us about your experience good or bad.

We invite any comment you may have about the health care we provide. 

When you leave your feedback we will be notified and will be able to respond and thank you, or tell you what we are doing to improve the experience for everybody. 




You can also write to us at Patient Opinion, PO Box 588, Everton Park QLD 4053 or telephone on 1300 662 996

Your feedback and how we improve experience for everyone is important to us. By telling us your story, we know about it and can do something about any concerns you have.

 



If you do not have access to the internet you can submit your comments by contacting our Quality department on (03) 5671 3365 or you can write to: Jan Child, Chief Executive Officer (CEO), PO Box 120 Wonthaggi 3995

If you believe your concerns are not being addressed adequately by BCH you can contact;

Health Complaints Commissioner         1300 582 113
         
Commissioner of Privacy and Data Protection        1300 666 444
         
Disability Services Commissioner        1800 677 342
         
Aged Care Complaints Commissioner        1800 550 552